How to Inform Customers about Your Resignation

One of the most difficult things to do when leaving a job where you have been in constant contact with customers is letting them know that you will no longer be able to serve them in future. While many employers disagree to a former or near-former employee having any contact with their customers, informing them of your intention is in their best interest and should be done timely.

Having said that, may employers also agree that customers should be notified of an employee’s resignation as it prepares them for many changes including their account being handled by another employee. This is especially true in an organization that handles financial services for their clients. An account holder in a financial services company may be a bit iffy when presented with the idea of someone else (other than the person who has been handling his or her account for some time) handling his or her account.

Informing customers of your intention to leave, however, is not an easy job. There is a lot of explaining to do as customers will wonder why you need to leave or if you have been asked to leave. In the latter case, you will need a whole lot more explaining to do!

Most companies bind their employees in contracts that say that they cannot contact the company’s customers for a certain period of time once they have left the company. So writing to customers to inform them of your resignation may need tact as far as words are concerned. You do not need to offer them explanation of why you are leaving as that may be against the company’s rules. You can start with any of the following:

I deeply regret to inform you that I will not be working for Techno Inc. effective from June 14, 2014 …

This letter serves to inform you that I have resigned from my position as a customer service representative at Yodle Yolk. My last working day will be …

Starting out in a positive manner is the key to writing a good letter to your customers. However, if your employer (or ex employer in this case) is alright with you writing to your customers, you can make things easier by introducing the employee who will take your place. This will leave a good taste in both your employer’s and customer’s mouths; and give customers confidence that someone will be taking your place and handling things as well as you do!

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